Privacy Policy

Our Commitment to Privacy

At DG Fine Art, we understand the sensitive nature of art collection and transportation. We are committed to protecting your privacy and maintaining the confidentiality of your valuable art collection information. This privacy policy outlines our practices regarding the collection, use, and protection of your personal information.

Information We Collect

• Personal information you provide when requesting quotes or services (name, email, phone, address)
• Project details and artwork information necessary for transportation and installation services
• Communication records including emails, phone calls, and service requests
• Payment and billing information for completed services
• Website usage data through cookies and analytics tools

How We Use Your Information

• Provide art transportation and installation services as requested
• Communicate with you about your projects and service updates
• Process payments and maintain billing records
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send occasional updates about our services (with your consent)

Information Sharing and Disclosure

• We do not sell, trade, or rent your personal information to third parties
• Information may be shared with trusted service providers who assist in our operations
• We may disclose information when required by law or to protect our rights
• Insurance companies may receive relevant information for coverage purposes
• Anonymous, aggregated data may be used for industry research and analysis

Data Security

• We implement industry-standard security measures to protect your information
• All sensitive data is encrypted during transmission and storage
• Access to personal information is restricted to authorized personnel only
• Regular security audits and updates are performed on our systems
• We maintain secure physical and digital storage of all client records

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

• Essential cookies for website functionality
• Analytics cookies to improve our services
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

Your Rights

You have the right to access, update, or delete your personal information at any time.

• Request access to your data
• Correct inaccurate information
• Delete your personal data
• Opt-out of marketing communications

Contact us to exercise any of these rights.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active client records: Maintained during service relationship
• Project documentation: Retained for 7 years for insurance purposes
• Financial records: Kept according to tax and accounting requirements
• Marketing communications: Until you opt-out or request deletion

After the retention period, personal information is securely deleted or anonymized.

Third-Party Services

We may use trusted third-party services to help us operate our business:

Service Providers

• Payment processing services
• Email communication platforms
• Website analytics tools
• Cloud storage providers

Insurance Partners

• Art insurance companies
• Risk assessment services
• Claims processing partners
• Valuation specialists

All third-party services are required to maintain appropriate security measures and use your information only for the specified purposes.

Questions About This Policy?

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Privacy Officer

Email: privacy@dgfineart.co.uk

Response Time

We will respond to privacy-related inquiries within 10 days. For urgent matters, please call our main number.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our website.